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FAQ

  • Do you deliver in my Area?
    Delivering to your door: ​ Weekly Thursdays : Longford, Sale ​ Weekly Fridays : Loch Sport, Golden Beach, Paradise Beach ​ Bi-weekly Thursdays : Heyfield, Maffra, Stratford, Briagolong, Boisdale & Valencia Creek (Commencing 4/2/21) Alt Bi-wkly Thursdays : Rosedale, Kilmany, Fulham, Wurruk. (Commenting 11/2/21) Weekly* : Cranbourne & Surrounding areas Monthly* : Balwyn, Nth Balwyn, Kew & Surrounding areas ​ Monthly* : Pakenham, Officer, Beaconsfield, Drouin, Warragul ( * by arrangement) ​
  • Are there any conditions to have an order delivered to my door?
    Yes: A minimum order of $20 is required to be able to have a home delivery. Delivery Fees: $15 for orders under $30 $10 for orders over $30 but under $50 FREE delivery for orders of $50 and above.
  • Are there some foods that can hurt my dog?
    YES: the Human digestive system is totally different to that of a dogs. Because some foods are harmless to us (Humans), they can be deadly to dogs; causing severe organ damage and even at times death. Alcohol Even small amounts of alcohol can cause intoxication as well as a dangerous drop in blood sugar, blood pressure and body temperature, along with vomiting, seizures, respiratory failure, coma and even death in more severe cases ​ ​Apple Seeds The casing of apple seeds are toxic to a dog as they contain a natural chemical (Amygdlin) that releases cyanide when digested. This is really only an issue if a large amount was eaten and the seed were chewed up by the dog, causing it to enter its bloodstream. To play it safe, be sure to core and deseed before you feed them to your dog. ​ ​Avocado Avocados contain persin, which can cause diarrhea, vomiting and heart congestion. The most dangerous part of an avocado is the pit because it is a choking hazard and it is full of persin. If you think your dog has ingested an avocado pit, call your vet asap. If your dog ate a small piece of avocado flesh, it will probably be okay, but make sure you monitor your dog and call your Vet if you have any concerns. Bread Dough The live yeast present in bread dough expands inside an animal’s stomach in the same way it makes bread expand. This causes “bloat”, which can be fatal when not treated quickly. ​ ​Candy (Lollies/Sweets), Chewing Gum, Toothpaste & Mouthwash Not only do sweets contain sugar, but it often contains Xylitol, which can lead to vomiting, loss of coordination, seizures and liver failure. ​​Cat Food Cat food contains proteins and fats that are targeted at the diet of a cat, not a dog. The protein and fat levels in cat food are too high for your dog, and not healthy. Ingesting too much cat food can result in upset stomach, obesity and pancreatitis. ​ ​Chocolate, Coffee or Caffeine Products Chocolate contains two chemicals which can be harmful and even fatal to our animal friends: theobromine & caffeine, which speeds up the heart rate and stimulate the nervous system. Ingesting too much of these may result in: vomiting, diarrhea, restlessness, increased urination, tremors, elevated heart rate, seizures and death. ​ ​Garlic, Onions, Onion Powder While garlic can be okay for dogs in very small amounts (and even beneficial for flea treatment), larger amounts can be risky. Garlic, onions and other foods in the Allium family (shallots and scallions) can damage our animal companions’ red blood cells, which can cause bloody urine and severe anemia as well as gastroenteritis (stomach flu). . Signs may include weakness, vomiting and troubles breathing. ​​Grapes & Raisins, Sultanas Dogs can experience terrible side effects – including vomiting, diarrhea and even acute kidney failure from eating even a small quantity of grapes, raisins or sultanas. ​ ​Hops An ingredient in beer that can be toxic to your dog. The consumption of hops by your dog can cause vomiting, panting, increased heart rate, fever and even death. ​ ​Human Vitamins It isn’t recommended to give your dog one of your vitamins or supplements. Human vitamins often contain 100% of the recommended daily amount of various minerals based on the human anatomy NOT dogs. This could cause an overdose of a mineral for your dog. ​ ​Grapes & Raisins, Sultanas Dogs can experience terrible side effect: including vomiting, diarrhea and even acute kidney failure from eating even a small quantity of grapes, raisins or sultanas. ​ ​Macadamia Nuts Macadamias are known to cause neurological symptoms in dogs, including depression, vomiting, tremors and leg weakness. ​ ​Salt In large quantities, salt can cause symptoms such as thirst, vomiting, diarrhea and seizures, which may lead to kidney damage, coma or even death. ​ ​Xylitol Xylitol is a sugar substitute found in sugar-free products like chewing gum and lollies as well as in some brands of toothpaste and peanut butter. It can cause a sudden life-threatening drop in blood-sugar levels or liver failure and even death, especially when ingested in large amounts. These are but a few of the highly toxic foods for dogs - so next time you think that feeding from you plate is spoiling your best mate because you love him - you maybe loving him to death!!! If you love your dog, don't give them food made for Humans!!
  • How do The K9 Experience package their food
    We at the K9 Experience are environmentally conscience even when it comes to choosing the packaging for our meat and treats – all of our meat is packaged is recyclable custom made vacuum bags. For our treats we use non vacuum but still recyclable bags. Keeping in line with our policy of not using any chemicals at all in our packaging, we use rice in the treat packaging as a moisture absorbant. Our delivery bags are recyclable brown paper bags.
  • How much do I feed my dogs to keep them at a healthy weight?
    As a rule of thumb, an adult dog should eat around 2-3% of its ideal body weight per day (eg. a 15kg dog should eat approximately 300-450gms food per day, at 38kg dog should have approx 750gms - 1kg per day divided over 2 meals) After a pup has finished weaning: normally around 8 weeks of age; puppies will need approximately 5-6% of their body weight per day, spread across 3-4 meals. The above suggestions are an approxmate only: amounts change depending on the activity of the dog. Increase or decrease to keep a healthy weight. If you're not sure - seek advise from your Vet.
  • How do I know if my dog is overweight?
    You should be able to feel your dog's ribs easily, without excess weight. There should be an obvious waist line from above. Below is a chart for guidance. For additional information about the reprecussions of your dog / cat being overweight - please refer to our blog page. Please remember, our blog pages are not there to replace advise from your Vet.
  • Can I give my dog fresh liver?
    YES - Beef liver contains up to 100 times more nutrients than any other meat, which is an excellent choice for your 4-legged friend. This means however, that only small amount is enough to keep him / her sated. Liver has a multiple of health benefits because it cleans your dog's body from toxins. Being extremely high in nutrients, this organ will provide your pet with proteins, fat and vitamin A. These features will help your dog stay healthy. The liver is also a good source of iron, copper, niacin, zinc, and phosphorus. It will provide your four-legged friend with vitamin B, omega-3, and omega-6 fatty acids. Even though beef liver is a brillant superfood for your pooch, too much and be toxic: which is why it is recommended that the quantities of liver you feed you dog are NO MORE than 28gms-30gms per week for small dogs and 113gms - 170gms per week for large dogs. If in doubt, speak to your Vet. #liverfordogs #dogshealth #vetadvice #dogssuperfood
  • How do The K9 Experience package their food?
    We at the K9 Experience are environmentally conscience, even when it comes to choosing the packaging for our meats and treats. All of packaging is recyclable: we use custom made vacuum bags for the meat and recyable bags for our treats. Recyclable brown paper bags are used for delivery.
  • How long will our meat last?
    The K9 Experience buy their meat and vegetables fresh every week. The meat is then packaged into Vacuum sealed custom made bags. Then, unless the customer requests their meat to be delivered “fresh”: once the meat has been vacuum sealed, it's then placed into freezers and snap frozen. The difference between vacuum sealing and other packaging options are the length of time the freshness lasts. The fresh vegetables we buy are grated / shredded (to make them easier to digest for your dog), then they're blanched (not cooked) to keep their freshness, integrity and nutrients.
  • Why Vacuum Seal?
    The reason The K9 Experience choose to package their meats using vacuum sealing is to ensure that the product you give your pets is at it’s optimum freshness, without the use of preservatives, salts or other hidden nasties that most other pet food companies use. The difference between normal packaging and vacuum sealing is: Refrigerated: Fresh RAW Meat: Temperature 5+/- 3 deg C: Normal Preservation 2-3 days; Vacuum Preservation: 8-9 days Frozen: Frozen RAW Meat: Temperature -16~-20 deg C: Normal Preservation 3-5 months; Vacuum Preservation: >1 year
  • Should I cook the raw food for my dogs/cats?
    Absolutely NOT….. dogs are carnivores – and have a totally different digestive system to humans. If you cook the RAW, you are cooking out important nutrients and enzymes that your dog needs to keep his / her gut working as it should. Please refer to our blog to understand how a dog / cat’s digestive system works and why cooked / human food is so bad for them. #raw #BARF #dogshealth
  • I’ve been feeding my pets’ dry food (kibble) can I switch them to RAW food?
    YES, absolutely for their long term health RAW is much better for your pet's digestive system and ultimately overall health & fitness. BUT: DONOT change over to RAW 100% immediately; the change needs to be gradual. The reason for this is even though RAW food is what Mother Nature intended for Carnivores to eat (dogs & cats are carnivores) if they have been previously eating processed and / or human foods, the transition to RAW needs to be gradual: otherwise it would be the same as a human going through a ‘Detox’. The good enzymes in the RAW will purge the BAD which have built up because of the unhealthy processed and / or human food that they have been eating. (which has been filled with preservatives, salts and other hidden nasties) As part of this purge your dog could experience loose stools. Take you time, increasing the RAW each day while decreasing the 'nasties' until your pet is on 100% RAW. Once you have converted your best mate over to RAW, you'll notice the difference in their energy levels and their coats. #RAW #dogenergy #doghealth
  • What happens if I forget to place my order in time?
    We at the K9 Experience don't hold a large amounts of excess stock because we buy fresh weekly to order. However, as breeders of GSD (German Shepherd Dogs), we do carry some stock for our own dogs’ use. So we can always help you out in an emergency if needed because we wouldn't want your dog or cat to go hungry or be given food that is not good for them! #meatorder
  • What is BARF?
    BARF diet, an acronym that stands for Bones and Raw Food, or Biologically Appropriate Raw Food. In other words: RAW food. #BARF
  • What it is a RAW dog food diet typically consists of?
    Typlically a RAW diet consists of: Muscle meat, often still on the bone Bones, either whole or ground Organ meats such as livers and kidneys Raw eggs Vegetables like broccoli, spinach, carrots, pumpkin, sweet potato Apples or other fruit (but be careful with apple pips – deadly for dogs) Some dairy, such as yoghurt – but watch out for lactose intolerance – I’d stick to only yoghurt (includes probiotics). Some Cheeses. Occasionally, introduce fish to their food, eg sardines, tuna, salmon (in olive oil only) Remember: when changing to the healthy alternative of RAW – introduce it slowly to your dog, otherwise the new healthy enzymes will purge the old unhealthy within the dog’s gut and cause loose stools. #fishfordogs #freshmeat #freshvegetables #raw #barf #healthydogs
  • Do you sell BULK meats?
    Yes – however, because we buy our meat FRESH every week, orders of 5kg an above of the same meat need to be confirmed by 6pm the Sunday prior to delivery to guarantee supply. #freshmeat #freshvegetables #raw #barf #healthydogs
  • Is Beef Marrow Bone Broth good for dogs?
    Some of the healthy benefits of beef marrow bone broth are: Amino Acids Vitamins such as: Vitamin C, Vitamin D, Vitamin K Minerals such as: Chondroitin Sulphates. Trace Minerals Phosphorus Glucosamine Magnesium Sulphur Silicon Calcium Potassium Thiamin Iron Boosts Immune System Joint Health Supports Digestive System Supports Digestive System
  • Can My Dog Get COVID19?
    The current evidence still strongly indicates that COVID-19 cannot be contracted from pets,” WSAVA President Dr Shane Ryan said in the statement. “We remain very concerned at reports of many animals being abandoned, killed or taken to shelters because their owners fear that they might carry the virus when this is not supported by evidence". “In addition to the suffering this causes to the animals concerned, their owners will also cease to benefit from all the positive aspects of owning a pet which are even more important as so many of us are now having to limit contact with other people". Lab Tests Find No Pets with Coronavirus In another development, veterinary diagnostics company IDEXX Laboratories, Inc issued a news release on March 13th. The company evaluated thousands of canine and feline specimens during validation of a new veterinary test system for the COVID-19 virus. The company announced they’ve seen no positive test in pets to date. The AVMA said: “Considering this information in total, infectious disease experts and multiple international and domestic human and animal health organizations agree there is no evidence at this point to indicate that pets become ill with COVID-19 or that they can spread COVID-19 to other animals, including people.” The AVMA and other experts do recommend washing your hands before and after interacting with animals. So, the news for dogs is good. The evidence says there’s minimal risk of your dog getting sick from COVID-19.
  • I have been feeding my dog RAW food and he loved it to begin with but now, he just leaves it and I end up throwing it out – what can I do?"
    Dogs like humans like variety in their diet. We recommend that you mix the meats up – we don’t give our dogs the same thing meal after meal. We give our dogs different meat every alternative meal, eg. one day they’ll get kangaroo, then the following day we’ll give them chicken mince. Sometimes we had a little tuna. We often put organic coconut oil as another change. Mix it up and you’ll find your baby will continue to LOVE the RAW food as nature intended. See our blog for more information.
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